Shipping & Returns

Shipping Policy

We provide shipping service via USPS (Priority or Express) or UPS (2-3 Day or Next Day Air). Our shipping days are Monday-Wednesday every week except on occasions when our shop is closed, then shipping will resume the following week. Orders are normally processed and shipped within 5-10 business days of purchase. During cold months, we recommend adding a heat pack to your purchase if projected temps are below 45℉ from within 1-2 weeks of purchase. 

All orders are packed with the utmost care to ensure safe arrival. Plants will be shipped bare root, wrapped with sphagnum moss or in pot/container as pictured. Adding a heat pack to your order is at buyer's discretion and will only last up to the number of hours as described.

Please be aware of the risks involved with shipping live plants. Cosmetic damage may occur while in transit. This may include browning/yellowing of leaves, bent stem and/or leaves, loss of leaves, rotted stem and/or roots as well as dried roots. We are not responsible for any damages from mishandling, delays or losses during shipping. 

USPS shipping insurance is included up to $100. Additional insurance is available to cover full purchase amount upon request. Please note that insurance does not cover non-perishable items therefore claims may be declined for plants. All claims for damages due to delays, mishandling or missing deliveries must be submitted directly to USPS/UPS by the customer. 


Return & Exchange Policy

All sales are final. No refunds, returns or exchanges. However, if there is an issue with your order, please contact us and we will do our best to help. For any issues with your order upon arrival, please contact us immediately and include unboxing video(s) and pictures within 1-2 hours of delivery timestamp in order for us to properly address the issue.

Due to the rising numbers of fraudulent claims, we require all claims to be submitted by the end of the delivery date as shown on the tracking information, along with a detailed unboxing video that clearly shows the package untampered as well as the content(s) inside. 


** Purchase/payment submission is acceptance and full compliance of the above terms and conditions. **